The Coffee Bean & Tea Leaf

Ordered a decaf latte but I wasn’t paying attention when they called out the drink. So the drink sat there for 10min and got cold. They took the initiative to make me a new one. Coffee was tasty. The taste was more fragrant than strong. Just my personal favorite.

What a great experience, the barista that I met this morning was so genuinely friendly and kind to every customer, Scarlett deserves a raise. The decor was fun and the quite small area was bursting with personality. I don't live nearby, but everytime I come into this area, I'm certainly going to stop here, if for nothing else than the customer service.

I had a pre-packaged sandwich and a chai latte; both were fantastic and the barista offered to warm it up for me immediately.

The medium iced mocha with an extra shot is my favorite. Chocolatey and strong espresso with crushed ice. The barista's are really nice and work quick. 👍

Do not go here often, but when I do, the staff is friendly and polite.

This place brings many child hood memories would buy coffee bean with my best friend and now still with my partner their drinks are so delicious:) Never dissapoint always hits the spot wish there was more locations like their use to be back in the good old days:) Workers are well trained very respectful.

The girl at the counter was really slow and having 3 minute conversations with people who didn't even want to talk, they just wanted to pay . But whoever the manager was was rude and refused to give me an iced coffee refill even though I had my own cup and there was still coffee in it. I also work at Coffee Bean and Tea Leaf and I know how easy it to grab a refill. She wasn't even involved in the transaction. She went out of her way to refuse my refill. And she demanded a receipt. I know that we don't ask for receipts for refills. This girl need a lesson in customer service, especially when I have been in her position and I have granted refills to people with or without receipts. AND to top it off I paid for a new iced coffee and they STILL wanted to use my old cup. I would've tried harder for my refill but I just wanted to leave seeing as I was already in line for 5 minutes. AND I STILL TIPPED

this is the WORST place to have your drink ready if you are using the Coffee Bean app to place your orders in advance. The employees are NOT friendly and the place feels very COLD when you walk into it. They also close periodically out of the blue without notice.

The customer service at this CB&TL goes above and beyond! Unfortunately this is the last CB&TL in south Santa Barabra.

Pleasant staff! Frequent visitor...downside is that it's a small place with few tables; students (or others) camp out, makes finding seating difficult and frustrating. Also, when tables are available, they typically need wiping down. I like coming here, but I don't think the place has changed since it opened and it could use a thorough cleaning and ideally a remodel.

Good coffee, very nice tea, hard seats, but nice decor and atmosphere. Free WiFi is great. Slightly expensive now, but on par with Starbucks and I like their food and beverages here a fair bit more. A little small or crowded during the busy times. Parking is great at this location.