Cups | An Espresso Café

The barista named Austin was very rude, obnoxious, and loud. We went in cups and you can right off the bat can tell who he is usually the one goofing around, dancing while going from front off the counter to behind and being completely unprofessional. While I was there he was staring at me and my companion the whole time giving us a disgusting look. And me trying to be a bigger man I walked away and thanked him trying to not be confrontational I could hear him bad mouthing about us to his co workers. He disrespected and was rude to us before this visit as well and completely unaware of customer manners. I don’t know what kind of management will hire someone like that. From now on I will never go there, I would rather go somewhere else and pay more money and not recommend anyone to go to cups used to be good. Just go to Starbucks literally down the street, they will never treat you like that.

I am realizing that you can't go to a 'bad' Cups. This location is a bit more "streamlined" and "modern" but it's still a warm and inviting area perfect for studying or just relaxing with a book. As with all Cups, the staff here are very friendly, helpful, and non-disturbing. I love the art on the tables. Oh, I suppose I should mention that the coffee is ALWAYS superb!

Top tier coffee but management should have a talk with employees about playing in front of customers instead of helping them. I come to cups every morning and Nicki is top tier and about her business… but Cole who works the late shift may need some coaching. He was talking around with his coworkers and I’m not against having fun in the workplace but even one of his coworkers (who wasn’t on the clock) looked me then him twice said you have a customer who needs to be helped. He never even once said I’ll be with you in a moment. He just looked lost, ran his fingers through his hair. Then proceed to catch an attitude when I asked if someone could help me.

So I decided I would give y'all a try and let me just say first your workers are very rude and need to learn how to treat a customer. 2nd the coffee is just plain horrible oh my I thought Starbucks was bad. I paid $7 for something that I can't drink!! cause the Expresso taste like it's been in that container for months!! Safe to say I will never take my business back there.

Killer double shot cortado. Their espresso is strong and smooth. Barista Susan has been here for years and knows your “usual” when you walk up to the counter. It’s a place where they know your name.

Every time I go in I’m met with attitude by the same girl working behind the counter like you can’t ask questions cause they just aren’t up for answering any either the coffee is to sweet or to bitter never a consistent flavor.

The small Cold Brew for $4.36 sure did taste a lot like regular coffee with ice…and 100% styrofoam cups, not so environmentally friendly.
Loud music inside, consider if going to work or study.
Gave it the 2 stars for the cool interior design.

Service was a little slow, but that's because it's Christmas and that should be expected. Friendly staff filled our order correctly and the coffee was great

If they could just get a touch faster this would be one of the better cups places. Coffee is always good but even with no one in line it's just slow. Get a cream cheese danish

Coffee was fine. Pass on the food. In fact, just pass this place and head to Dunkin