Dragonfly Tea Zone

My son loves boba and this was the first time he was able to have some. Though the traffic a bit much for us in the mall, the experience was wonderful. There was a great selection. This time he tried a different flavor. He wants to stop here all the time.

I went to the mall thirsty and dying my bones digging into my body because I haven’t ate in seven hours . as I was walking around I spotted this lovely Boba spot . As I was walking down I almost fell but thankfully I didn’t . yes I started walking came closer to the baba place . it was very lovely and nice I like the decorations even the plushy’s . I went up to the counter and asked what I should get because I never got Boba before , and a lovely woman named Janet (I remember her because she was very nice and helped me out a lot ) she explained to me what Boba was . All I can is Amazing customer service , yummy boba and I will be going there again !!!!

If I could leave ZERO stars I would. When you pay over $30 dollars for drinks you should expect your order to be correct. Then when it’s not and you let the staff know and ask them to fix it ESPECIALLY when allergies are concerned and they want to argue. I don’t think so. Never again. In the trash they went

Man…this place has gone downhill since it first opened at the mall…I haven’t been here in a while, and decided to order some Ube boba and was very disappointed. The boba flavors don’t even take like boba flavors. It taste like cheap boba powder or something. Very upsetting.

Had my usual milk tea. The boba was inedible, literally too hard to chew up. Not sure what it is about this dragonfly in independence mall that makes it hit or miss. All the others are always great.

I had a blended strawberry boba tea. It is definitely not my favorite boba tea I've ever had. The little tapioca balls kept clogging the straw and were kinda hard. The actual drink itself was not but at all. I went right at opening so I'm kinda shocked that the first boba tea of the day was made so poorly. The service was nice though, I can't complain about that one bit.
TLDR: Service is good, tea is good, tapioca balls were trash.

The employes who served us were some teen girls who were laughing at us the whole time and we were asking about the things they served and they were no help at all. Ive had betted experiences at this place before but these girls did not treat us well

I went up earlier this week and there was one of your workers that seem like she just didn’t want to make a drink, very irritated and just kinda sunken up the place so I left, I like this place and the tea is always good so I’m disappointed that this occurrence happened for your employee it was a blonde Hispanic I hope this will get fixed.

Love this place. They have GREAT drinks but my friend I experienced a VERY SNOTTY girl making our drinks today. Seemed to not want to take our order in the first place, had an attitude about taking it. Then once we got our drinks, put the wrong bobas in the drinks. We’re not normally the type of people to say anything, but the drinks weren’t good. So we kindly go up and explain they messed them up. She rudely grabbed them from us, make them new and slammed them in front of us, not saying anything. RUDE RUDE RUDE! If you’re paying $14 for 2 drinks, have a better attitude or don’t work with customers. ✌🏼

As a Independence resident I love to consistently read through reviews of local shops and restaurants and see other peoples inputs. Today I happened to interest myself in a specific review for dragonfly that was left by a Independence center employee about a young worker at the Dragonfly Teazone. I don’t normally invalidate other peoples experiences at dragonfly however I felt this was necessary. The employee that he was talking about in his review, “young asian girl,” is genuinely the hardest and most precise worker at dragonfly and is the one I prefer to make my drinks. Basically, I wanted to say if you saw that review do not let it determine your opinion on Dragonfly nor the employees which work there because both are amazing. Also if you want to tell the owner to be professional don’t spam a single review on three different accounts to bring a local small businesses reviews down. Can’t wait to come back and get my regular made!