Beans & Brews Coffeehouse

We went there mid-morning on a sunday for some quick bites and of course coffee and was never disappointed. The place is very clean and well maintained, our sandwiches and coffee were done right, the staff and barista were very nice and accomodating. Cool vibes.

Let the no taste having folks go to that other place with horrible coffee. This is where those of us with taste go for our fix. I love Beans and Brews. Been a fan for a long long time.

This is my favorite location. Their employees are incredible. Service is exceptional because of it. The coffees are great, consistent make and the food available is delicious.
I do wish that there was one closer but am thankful there isn't because I'd likely go broke. It is that good. I crave many of their menu options. I know I overpay, especially for the kid's drinks but I don't care. It is an almost weekly treat I won't give up.

I don't know what was going on today, but there were a group of girls just giggling in the corner and kept looking out the window at us in the car. Ordered a coffee and at the bottom there were chunks of something. I've never had problems here before and usually it's a super enjoyable experience, not today. Yikes

Purchased coffee for wife on June 3 and it came to 6.83. From my credit card statement you can watch the same drink increase 8 to 10 cents every few days…when the drink today cost 7.34 cents for the exact same thing.
Sad that for a few bucks more you can purchase a full meal at drive through….time to take business elsewhere. 7.38 for coffee makes it no longer realistic.
Price inflation creates demand destruction.

For the longest time I was a Starbucks regular but after being introduced to B and B I found what was missing. Their products are great and the service is just as good. I'm always a drive thru customer and the one time I was given the wrong drink I called and they made it good the next morning for me.

Usually I have a great experience here. There’s a girl who works the window and is always amazing. Very engaging and asks about how my life is going. But last time I had a guy take my order at the speaker. He mumbled some parts and when I asked what he said he repeated it in the most rude tone. After taking my card he slammed the window on me. Very unpleasant experience.

I ordered a latte here and the lady in the drive thru literally told me a mocha is the same thing as a latte. I argued and asked for a latte again, but ended up with a mocha anyway, pretty poorly made too. I wouldn't write a bad review if this was the first time they had messed up my order so badly, but at this location I always expect to get bad coffee. They're just the closest location that has oat milk right now so I thought I would risk it, but it wasn't worth it.

Beans and Brews is nothing special. If you like Starbucks, you'll enjoy this place. The barista didn't know how to make a traditional macchiato and kept trying to tell me it needed Carmel flavoring. It was evident that the barista isn't trained when she asked if i wanted a 12 or 16 ounce cup. When they couldn't even serve it in a ceramic espresso coupe, I cancelled the order and ordered an Americano, black. The barista then asked twice what kind of flavoring I wanted! The employees were polite enough with their limited knowledge of how to make an espresso drink. This is not a real coffee house. For better coffee with knowledgeable baristas, go to Insomniac on State Street.

Today (07/16/2021) around 8:30 am today I went through the drive through. I ordered one coffee. When I arrived to the drive through window the lady said that I had ordered two coffees after I had paid. I told her that it was only one. She called her manager "JAKE". He came to the window and was raising his voice, and it got to a point that he was yelling at me. He was accusing me of ordering two coffees and that he had allegedly heard me order two coffees. I said that there was only one person in my car so there was no need for two. He said, exactly so you tell me. Jake told me that he had heard me order two coffees again, and I said no. He also said that I had ordered large ones. I said no, it was a medium one. Jake was very upset with me when I asked him if I could get a refund for one coffee. He got upset and closed the window very hard. After a while, he came back and asked me for my debit card. He caused me to have an anxiety attack and cry. He then said that he was sorry because his worker heard incorrectly due to being "deaf". I felt attacked by Jake because I did not do anything wrong.
I hope that this type of behavior is not considered "normal" with Beans and Brews. Jake seemed very aggressive. I don't know if his negative behavior is because I am Hispanic.