BIGGBY COFFEE

Quick drive through today

We pulled in at 10:30 and spent over twenty minutes in the driveway lane! Didn't get our drinks until 10:50ish. People went inside and got drinks faster then the people in the drive through lane which is unacceptable.

Probably the only plus about this place is that the staff is very nice. The coffee is terrible I just got an iced coffee with almond milk and it tastes horrible, like the coffee pot had been cleaned in quite a while. I don't know what happened, their coffee used to be quite good but the last couple years it has really gone down hill.

Service is friendly. Drive thru line is usually long and slower. Worth the wait if you're not in a rush.

I had a mixed experience. They didn't have decaf for the iced coffee so they upgraded it to an americano for free. That was nice. However, the place wasn't very conducive for working on a laptop. Half the power outlets didn't work and the WIFI kept cutting out.

So, the line was super long and we waited forever but we got are drinks for free and great service! Loved it! Thank you so much who works sunday afternoon around 10!

Very very slow. Waited in line over 20 minutes until I just decided to leave. If you know your going to have rush hours, hire more people!

Great place... my 1st time. Wonderful flavored coffee... bit pricey but not something I would have daily. Young lady made suggestions on what to get.... was overwhelming a bit honestly too many choices!!

Great visit, stopped so the kids could have a treat after their vet visit

AWFUL! If you are in this area, visit CLIQUE coffee bar (1600 East Beltline) instead where the coffee, food items and service are tops! I began going to Biggby on Fuller because it is the closest coffee shop to my house and because it is a Michigan based business. I suffered through 2 years of horrible service, disgusting food and mediocre coffee that costs too much solely based on these two things. I finally, after my last visit realized it's just not worth it. I had only one car with one person in it in front of me and it took 20 minutes to place my order! First, they obviously messed up that persons order so I waited patiently. Then, I asked a simple question about one of their teas which by description looked similiar to chai and asked for a comparison and if that drink had caffeine (which is what I wanted). The uneducated worker argued that "all tea is caffeine free unless you add espresso". WRONG. Moving on, I made it easier for her by simply ordering a soy chai with a shot of espresso. She, in a snotty tone said, "I thought you didn't want caffeine". Wow. I politely placed my order a second time......a soy chai with a shot of espresso. I got to the window and she exclaimed, " a bigby's best coffee, right?!" What the heck is wrong with this girl? How could she possibly be confused at this point. There were no cars behind me (no other order that she could be confusing mine for). I re-ordered a third time. It took forever to make and I went home to meet with a client (I often work from home) only to discover that my drink was made with regular milk which I am allergic to. Really!? After repeating my order 3 times, it still got messed up? I had no time so I sent my husband back to get the correct drink. He waited in line for 1/2 hour before giving up and wasting money driving to and paying for a replacement drink from a different coffee shop. I went to bigby and called and left messages to speak to a manager and to get the correct drink I paid for starting the very next morning. One person I spoke to said they had just hired 6 new people, he too was new and didn't know what to do but left a message for the manager. I finally gave up. 3 weeks after the fact a guy (still, not a manager) called me and in an irritated and argumentative way explained that because it had been so long (excuse me!?, I only spent the first 2 out of those 3 weeks trying to contact someone about getting a replacement drink) that he couldn't do anything for me. Why did he even bother calling? In a nutshell, biggby- it's not that good, it's overpriced, the staff is rude and it might take you a long time or never to get what you ordered.