Rachel's Cafe

I hate to leave bad reviews for small local businesses but this place deserves it. The service was terrible but I’ll give them the benefit of the doubt because they looked understaffed. I got a couple muffins to go, an iced coffee, and an iced latte. The iced coffee was ok, nothing special, but the iced latte was disgusting. They don’t use fresh ground beans for espresso but a little pre packaged bag of ground beans that goes into the basket. The muffins are alright, I could bake better ones, heck Starbucks could bake better ones. I would skip this place and walk a couple minutes down the street to the coffee house.

Edit: After reading other poor reviews and the owner’s response, I’ve lost respect for this establishment. The owner is leaving passive aggressive responses and making excuses like being short staffed and post pandemic even though every other business is experiencing the same struggles. The responses are honestly comical, they should have someone proof read before they hit post. I’d be embarrassed to work for someone who runs a business like this. They should redirect the effort they put into defending their restaurant and actually make it better.

Rachel’s is a very cozy but vibrant place. The decor, ambiance and cleanliness is something that stands out. The food is very good as well. Everything was fresh and tasty. It’s a place I will visit often.

I fell bad for the wait staff in this place one was told she could not wait on me at the counter even though she is twenty inches away from seated people. Then a second one told me she could not take my order ‘right now’ waited ten minutes with no order taken and when queried was told the cook was ‘backed up’ and told them not to take orders until he caught up. Why would you put your employees in that situation. Restaurants are busy places. They are there to cook and serve. The manager should be fired. No meal and left. If I could give this a zero I would.

The waitresses were very welcoming, nice and attentive. Great service! However the food was terrible!!! Worse home fries I ever had, barely eatable. Ordered a side of ham and it was so dry I wouldn’t even feed it to my dog. My wife’s omelette was bland. Very disappointed as it seems the establishment is known for having amazing hash and I was informed they had ran out. Only reason I’m posting this review is to hopefully improve the quality of food that comes out of the kitchen…. The place was very clean and beautiful. The decor was amazing. I wish my food would have been the same 😞…. ( the pancakes not fluffy at all, super dry )

I was very happily surprised to see that this establishment is still open. The last time I visited was about three months prior to the pandemic, and we all know of many places that closed as a result of COVID.

I sat at the bar, as I was by myself, and I cannot tell you who my waitress was. Everyone at the bar interacted with me, and it was wonderful! The entire waitstaff was dressed in custom-printed shirts which looked brand new. All of the ladies had fresh faces with hair tied back, as one would expect in a business of food service. It should be obvious that I have a very high opinion of the employees for this cafe.

The sandwich that I ordered was excellent! It was a reuben corned beef melt with kraut and dressing. The reuben was absolutely the real thing, it was not a lower grade corned beef pretending to be a premier product. The sandwich was not dripping with excessive quantities of condiments, and I was able to eat it without having to constantly wipe my hands. I was extremely satisfied with a sandwich that melted in my mouth. The product about which I am writing is the top special on the lunch menu, and it deserves to be.

I have every intention of visiting Rachel's Cafe for breakfast as I am now on vacation, and I very much look forward to another experience. The website mentions "Best Coffee in RI". I will have to try it!

Scott

We’d gone here for awhile and always enjoyed— heard through the grapevine the owner changed? Waited over 45 mins to sit and at least 20 for someone to make eye contact with us to say it would be a bit (as we gazed at the several empty tables piled with dirty dishes). We will take ownership here because we honestly should have left then but we had hungry kids and figured by the time we went elsewhere the time would be the same. Finally sat down, about another 20-30mins before we ordered. Made a comment and the waitress gave me a snide remark about how the timing didn’t matter because they only had one cook (?) in which I responded I understood but they need to keep us in the loop. Maybe that’s why our food was cold and gross? Truly a simple apology, or “things are a bit backed up but we’ll be with you in 5 mins” would have made a huge difference. Just clearly poor management. Literally went a few months ago and they had the best home fries— these were cold with like canned minced garlic on them. Not sure what changed, but certainly won’t be back!

Service was terrible. We got there and we were told 20 minutes wait. After about 10 minutes we were told 45 minutes to 1 hr now as the kitchen was backed up. They wouldn't let us sit at several of the open tables for coffee and muffins. We were told the kitchen was backed and couldn't accommodate but all tables were served and had checks. We asked for a muffin it was brought over cold witg 👎 jelly or butter. Not sure I would ever go back. Staff seemed like they didn't care and to get service was like pulling teeth. Food was ok but wait staff was the worst!

Stopped at 2pm hoping they'd have a crumb left. So happy to have found this tasty, friendly and creative culinary experience! Everything on their menu was a little different than the competition. Savory, sweet and succulent. And the COFFEE!!! YUMMMM.

Thank you. Enjoying your Restaurant.
Am glad your there! Always Welcoming & Warm.

Breakfast and lunch menu is varied and everything is delicious. Employees are great too.