New Grounds Coffee House

I hate coffee; my wife loves it. So I get dragged around to every little coffee shop wherever we go.

I usually don't get anything during these trips, but I was really craving something chocolaty and sweet. I ended up getting a frozen hot chocolate with cookie crumbles added...and let me tell you, it was fantastic. Delicious chocolate flavor that was sweet, but not overly so, and a perfectly smooth texture that went down easy...almost too easy. It's as expensive as every other coffee shop (hence the reason I rarely get anything at any of them), but it satisfied my sweet tooth, and the service was great, too.

I wouldn't go out of my way to come here, but seeing as how I'm sure I'll be coerced into going again at some point in the near future, I'd definitely get that drink again.

You get better at a convenience store. And it's kinda dirty.

I was last here in 2016 so things may have changed since then. I ordered a large iced coffee, plain black, no cream or sugar added.

Atmosphere: Nice, relaxed. The sofas look comfortable.

Coffee: Too much ice, actual fluid volume equivalent to a tall at Starbucks. Flavor and aroma were pleasant, not over-roasted. Unmemorable though; if anything, slightly on the weak side.

Service: Absolutely terrible. I was a bit surprised by the "What do you want?" when I approached the counter. Two unpleasant girls; one of whom was complaining in a very 'fed up with everything' voice, seemingly annoyed by the fact that she had to make a coffee. I had a gut feeling that employee theft was an issue at this coffee shop. I didn't feel comfortable or welcome here so I took my coffee to go. It was my first and last visit to New Grounds.

Coffee is okay, definitely not the best in Columbus though! The workers are very friendly. I ordered an iced Americano and I think I got a cold brew instead. Overall, my experiences here have been "eh".

Absolutely great coffee!! True to the flavors everytime and if the coffee wasn't so good
I would look for another coffee shop to frequent. The big issue that New Grounds is lacking is customer service. You can typically feel like you are inconveniencing the staff by ordering anything. They are not welcoming and more interested in talking amongst themselves.

I ordered a Caramel mocha hot coffee which tasted basically like a regular coffee with sweetner and cream. It was okay. The cinnamon roll was good though. Neither item was worth what I payed for it.

I just love local coffee shops since I work my business from my laptop and I would much rather support small places like this than the big green mermaid. It's super quiet and cozy and the coffee is delish. Some people have complained about how it's a little pricy but I honestly don't think it's much more than other places- lattes and specialty drinks are always pricy, what can you do? Like others, I definitely recommend the Buckeye latte: iced, cold, frozen, it's all good!

Delicious coffee with a drive through! They carry doughnuts from Der Dutchman sometimes and their weekly coffee special flavor concoctions are always so fun. Love this place!

Cute little place, not much seating but there is a drive through if you just need some coffee. Free wifi and the lattes are amazing. They recycle all of their cardboard too. Pretty cool. Use crimson cup coffee.

I really want to like this place but have yet to have a positive experience. The staff seems annoyed to take/fill orders. Today, my $5 beverage tastes burnt and the lid popped off, spilling coffee all over me and my car. And by "popped off" I really mean exploded. With no provocation. Cool. I'd let that slide as a random cup failure but add it to the slow, disinterested staff and I think I am done here.