New Grounds Coffee House

I agree with some of the other reviews for this place. The coffee is OK, the atmosphere is cute, but the service is poor. Unfriendly staff can make or break a business. I frequent coffee shops and I was hoping this place would be my new go to. But due to the curtness and disregard from the male and female workers today I will not be back.

Cute cozy place to stay enjoying coffee. Staffs were nice and coffee is good!

I’ve been here twice and tried their iced and frozen drinks and they are both DELICIOUS. I have not yet been inside but I love the fact that they have a drive thru. I moved here from Seattle where drive thru coffee is everywhere and that is rare to find in Ohio unless it’s a Starbucks.

I love love the frozen buckeyes!! If it wasnt for those i probably wouldnt come here often. The staff about 85% of the time are very rude and seems like you are annoying them for coming there. There are a couple girls who seem nice but for the most part you should get a nicer staff who are more customer oriented. Pretty doesnt always mean nice :)

The coffee is delicious, wifi available, and TV playing MeTV (i didn't ask about changing it). A couple of other posts were about politeness, and they were true. I was greeted with "do you know what you want" and not spoken to again until "here you go." It's all high top tables and a couch, so not really good for spending time to get any work done (ergonomically at least). Still, the coffee is pretty good.

Great place and great coffee except for the one worker who is incredibly rude. From what I can see in the comments, some other customers must have run into this worker too. If New Grounds wants to stop losing customers, they will fire her immediately.

I usually go through the drive thru. The Frozen Buckeye Latte is TO DIE FOR. There’s no better coffee drink out there. It tastes like your drinking a Reeses cup.

I love all of the different coffee offerings. The decor and look of the Coffee House is very nice. So not only are all of the drinks excellent but all of the employees are absolutely amazing!!!! High recommend to everyone!!!!

I bought a Chai latte but it tasted like it had pumpkin in it. Not especially tasty.

Absolutely love this locally owned coffee shop. Great atmosphere, great staff, and the beverages are amazing! The frozen buckeye, simply fantastic!