TRU

I used to love this place, but since they've gone solely to the app ordering it's just not the same. I watched three different groups leave when no one came to their table. Not everyone know you have to use the app to order. Signs need to be on every table.

Nice people and decent food. However, I find it really frustrating how I have to order online. I don’t want to make an account, I don’t want to enter my number, I just want food and I want to get what I order.

Would come back for the ambiance and food but I’m not coming back until they change the ordering system. I ain’t using my phone data and charge to pay!

Great food and a great ambiance! Love coming here for a late night bite with friends

As someone who was on a brief trip to the UNC area, I have to say I really enjoyed TRU's sandwiches and ambience. It's a great looking place with nice architecture and unique design. The food was also very enjoyable and I was able to get a very well packed sandwich with a lot of meat and additional toppings for a good price. Overall, this is a great place to visit for a quick bite or to spend a lunch with friends.

I really dont like giving this review but after the experience yesterday, I have to.

First, you have to order on your phone. They do not accept any physical payment here. Not only the inconvenience, but during the "sign up online to order" process, they get your phone number and email for marketing purposes.

Secondly, the beer selection is horrendous. All craft beer without any selection of domestic. (I get the whole North Carolina craft beer thing but come on man).

Finally, I ordered the new EASIEST drink known to man. Vodka neat with a splash of water. What I got was vodka on ice with a lime wedge.

This whole process from opening the door to getting my incorrect drink took about 10 to 15 minutes, and that includes the sign up process.

A few years ago this place was kinda cool but what the hell happened?! The vibe feels like a cigar bar lounge atmosphere whereas before, it seemed a little more inviting. Needless to say, I will not be back.

Awful experience with online ordering. How hard is it to just open a tab? Our party spent literally 30 minutes just trying to get online to place an order. Paper menus and actual servers would be a big improvement. I will not be going back.

It's a nice enough space. Would have been a happy repeat customer along with academic friends (4-12) who meet at least once per week in this area. Having to order through the most hopeless app is a major no. Won't be back. A dumb, sad reason to lose business, but ordering drinks should be a convenience; certainly not a hindrance.

Tasty beer, very nice servers. I don't love the ordering system, and the sandwiches can be amazing but it isn't consistent, so I just go for the beer, service and outdoor seating

We were in CH for a football game and lunch here on Sunday.
This places checks all of the boxes.
Great atmosphere, great food, great staff. Most of all the owner is awesome. He is hardworking and he really cares. I cannot wait to dine and hang out here again

Amazing sandwich! Loved the layout of the place. A must hit spot if you are in Chapel Hill!