Krispy Kreme

Still tasted good but definitely not fresh. I've gotten day old donuts at smiths and Walmart that looked more fresh than ours did...definitely not worth the high price when the donuts aren't even fresh

Update: filled donut tasted ok but my regular glazed donut was pretty pathetic. Very little flavor and dry....not worth it

I love Krispy Kreme specifically their chocolate frosted donuts. I went on a busy night and had to wait a while in the drive through (no fault of their own it still went by pretty quick, just lots of cars) I was so excited for my donut so imagine my surprise when I received a “chocolate frosted” donut with just a drizzle of chocolate around the top. I know it sounds dramatic but my husbands maple was adequately covered so it was easy to see where they had gone wrong. Definitely not just the wrong donut either, it was all the way around like a sad attempt. I am leaving this review so hopefully they can see they may have a quality control problem.

Although their name implies that of a good donut, it is somewhat misleading with the Logan store. Their donuts were neither krispy or kremey. It is sad to say, because other locations have won me over, but this store in Logan just seems to not care. Two hours before closing they are already running out of product and have no intent to make more. It is clearly apparent that their employees are not adhering to company policy and it is disappointing to see. Any other Krispy Kreme is a great place, especially if you can get them when they are fresh donuts. Just don't expect that sign to be lit, signaling that the donuts are fresh, because they are not getting made in the first place.

I was the only one in the drive through, there were no cars outside. I sat in the drive through long enough I thought they might have forgotten I was waiting for my order. I ordered a medium drink with no whipped cream, and it is in a tiny cup?? Not worth the money at all. Donuts were cold, which was surprising cause I thought maybe they were making more since my order took so long for them to bring to the window.

Went there to pick up an Uber eats order from the same lady twice in one morning. Had it cancelled the first time because they said they never received the order. Second time I went back the guy was extremely rude. Telling me he already told multiple drivers to cancel the order, which I did the first time. They needed to call Uber eats or reset the tablet but the guys ego was to big to listen and he was extremely rude. Terrible customer service. Not even trying to fix the issue just causing more problems.

Krispy Kreme makes great donuts, but this particular location needs to have a major overhaul of the customer service. Their equipment has been "malfunctioning" the last two deal days that there have been. Not everything can be perfect all the time, but the way it was communicated and handled by the staff was unacceptably rude and quite frankly the opposite of conducive to good business. When told that the machinery was down, I asked if there was anything available. They said they had some assorted donuts, but I "wouldn't be getting any deals on any of that, and if I was just there to save money on donuts, to go somewhere else." I offered to pay in advance and just pick up when it was ready in 30 minutes or so (when they told me it would be) and they refused my order, saying that it would just be better for me to come back. ????? Really?! They didn't want to take my money, and they refused an order? There's some business savvy for you. It definitely WASN'T in my best interest, nor theirs. Needless to say, I changed my patronage to Johnny O's.

Total disappointment! Doughnuts were at least a day old and very dry. The festive tree was filled with icing instead of the batter as they advertised. Coffee was nasty, we ordered the vanilla caramel mocha and there was absolutely no flavor. Never stopping there again!

Who doesn't love Krispy Kreme?! The hot donut sign was on and the donuts were amazing! The wait staff was very nice and super patient with our family's order, trying to pick what we wanted. The staff even helped us take a picture of the family we were meeting there. Super friendly customer service!

We visited this location on a Saturday morning, to take advantage of their "buy one dozen, get one free" promotion. We were excited because the HOT LIGHT was on (which should mean fresh, hot donuts). We were handed two dozen donuts, that were pulled from a stack of pre-packaged donuts. We politely asked if there was any way we could get fresh donuts (like the ones that we saw coming off the line). The employee said "no! It's just easier to do it this way when we're having a promotion." I could understand that if they were busy, but we were the ONLY ones in line. Sigh.....

If I could give a zero star review, even that would be too generous. Waited in line at the drive through because the lobby is closed. After 20 minutes, we pull up to order. They are out of donuts and didn't consider having a worker run outside to tell us. Krispy Kreme, I hope you take notes from Chick-fil-A because they have it together.